Hi, I'm Carmen

I create delightful
user-centered products

Product designer with 5 years of user experience based in New York City.

Work

Estate Planning Flowchart  →

Visualizing the estate planning documents into clear flowchart

Opportunity

The existing estate planning tool was limited to static tables and checklists, making it difficult for advisors to guide clients through legacy conversations. This revealed an opportunity to create a more intuitive, visual experience that supports storytelling and better client understanding.

SOlution

The Estate Planning tool was shaped by advisor feedback and is notable for its intuitive and user-friendly interface. It is designed to significantly streamline the estate planning process and highlight critical estate planning outcomes, enhancing the experience for both advisors and clients.

Dedicated estate planning workflow
Dual-View Experience
Show calculation breakdown
In/Out-of-estate toggle to reduce overload
B2B
Estate Planning Flowchart
Financial Planning
Desktop

Orion Wealth Management Portal App →

Allows clients to manage their wealths and collaborate with their advisors on hand

overview

The client portal app is designed to provide clients with easy access to manage their wealth and collaborate with their advisors. This app offers a suite of tools necessary for wealth management, allowing for a seamless mobile experience for all financial and investment needs

SOlution

As the lead designer for Orion’s mobile app, I helped shape an experience that empowers clients to understand, manage, and take action on their financial goals—anytime, anywhere. The app brings together powerful planning tools, real-time insights, and secure communication in a streamlined interface.

4.0
Rating
100,000
Download
B2B
Financial Planning
Mobile App
Fintech

Simplify Client & Prospect Search →

Simplify the client and prospect search process
overview

Advisors currently lack a method to distinguish between existing clients and prospects in their client lists

SOlution

Implementing a filtering feature that distinguishes between current clients and prospects on the client list

Put client list under all the initial navigation icons
Add indicator for easy scanning
Connect the tools you already use with 100+ integrations
B2B
Financial Planning
Web App
Redesign

Diamond Hedge →

Simplify the way people shop for diamonds

overview

Diamond Hedge is a search engine for diamonds that enables comparison through augmented reality. The challenge is to enhance the diamond search experience to boost user engagement on the existing website and deliver a solution that improves overall usability.

SOlution

Build a stress-free and engaging experience throughout buying the diamond ring process.

Multiple Search Options
Retailer rating
Customer testimonials
B2C
E-Commerce
Diamond
Revamp

Shop WIBO →

An e-commerce platform for small business owners
overview

WIBO is a private non-profit committed to supporting small business owners and budding entrepreneurs from underserved communities. Many WIBO entrepreneurs struggled to set up their e-commerce platforms due to lack of technical skills and guidance. This created an opportunity to design a simple, intuitive experience that empowers sellers to build and manage their online stores with confidence.

SOlution

Build a seamless experience for WIBO alumni despite different levels of tech and e-commerce knowledges.

Social media integration to save owners and effort
Single screen account creation per screen
Gampify experience with friendly tones
B2C
Small Business Owner
Mobile Site First
Ecommerce